MASS EMAILING AND SPAM POLICY
(See Section 3.7 of our Terms of Service Agreement)
Last Updated: April 1/2007

With the recent explosion in spamming becoming a larger issue for ISPS and shared web hosts and their customers, Miditech has implemented this new policy on mass mailing of any kind.

Customers need to understand that sending a mass mailing can affect other customers hosted with Miditech and that it does not affect only the sender of the mass mailing. When a mass mailing is sent and any recipient complains that they have been spammed, our mail server IPs can be placed on one of many email blacklists. When that happens our entire mail servers are affected and consequently so is all other customers on our mail servers.

Customers should be advised that spamming others also has legal liabilities which may include paying huge fines and penalties, and in some cases imprisonment.

Mass emailing is defined as the sending of any number of email messages to either a random number of email addresses, or operating any type of mailing list. This includes mail lists that you may have purchased as well as opt in mail lists where your customers have opted in to this list. Customer need to realize that even those who may have opted in and forget can still complain about the email to email blacklists.

In an effort to keep our mail servers off email blacklists and to limit liability to Miditech and to our customers, we have created this new policy:

ALL accounts, customer website pages and customer database applications/scripts CANNOT be used for mass emailing in access of 100 SMTP emails per day using Miditech mail servers. This policy applies to both the UDC and the CDC data center networks.

As stated in our Terms and Conditions of Service (TOS) agreement Miditech has strict rules that apply to Spamming. These rules are to thwart the efforts of spammers that wish to use our servers to spam others. Even though a customer may tell us that they have a legitimate mailing list, we have no way of determining if this is true. Nor can we tell if such a mass emailing will get our server IPs placed on a black list which will disrupt email services for all of our customers. When someone sends spam FROM our mail servers it not only affects the customer who sent it, but it can affect the emails of ALL customers on the same server.

Maximum 100 SMTP Emails per email address per day. Due to the rising incidents of commercial unsolicited emailing (people sending spam from our servers) that could lead to our mail server IPs being blacklisted by anti-spam groups, and cause mail cues being too large on our shared hosting environment, we have created a restriction policy regarding SMTP emailing. This policy is for the protection of our servers and the email services that our customers rely on for their businesses everyday. We have setup a global restriction that will prevent all end-users from sending more than 100 emails per mail box per day. The restriction does not apply to incoming email and you can receive unlimited incoming email.

Emailing abuse carries a fine of up to $160.00 CAD per email message sent, depending on the severity of the violation. Email abuse is also grounds for immediate suspension or deletion of your Miditech Hosting Account and an appropriate legal action. Miditech reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

This policy has been created to:

• Improve availability of our email services to our customers by limiting the number of times our mail servers are blacklisted.
• Limit the legal liability of Miditech
• Limit the legal liability of our customers
• Help in the fight against the explosive growth of email spam on the Internet

Miditech STRONGLY urges customers to not send Mass Mail or Unsolicitated emails to others. Doing so can place you and your business in a very bad situation with possible legal liability.