Network Status: All systems are running normally.
 
Sept 27: Dallas Cluster Linux Server Disk Space Issues? Get Updated Here
  

 

  

NEW! - June/08
Miditech Company Blog. Keep up-to-date on everything going on at Miditech; news, network events, announcements, articles and more.

NEW - May/08
Movie Tutorials for common control panel tasks!
CHECK IT OUT!

What's New?

  • Sept./08:  New MDR-starter reseller plan introduced.
  • Feb./08: Miditech introduces new support center, knowledgebase and trouble ticket system for all our company emails.
  • Feb./08: Miditech now offers Fully Managed Dedicated Hsphere Clusters [+Info]
  • Jan./08: CDC customers are now fully migrated to our new Data Center facility. [ + Need Help? ]
  • Jan./08: Miditech expands on Hsphere reseller plans. New website dedicated to our resellers now live. [+GO ]
 
Welcome to the Miditech family of website`s customer support center. We want you to know that we are here to help you in any way we can regarding any of our products and services. We greatly appreciate your decision to place your website and email in our care!
 

Dedicated Server Customers should use our Dedicated Support Portal

 

Help Us to Help You...Obtain support in the quickest time:

1. Use our Trouble ticket system. Due to the nature of support requests, this is the best method of gaining support. Trying to spell out large urls on the phone an ddescribe an issue that is of a technical nature is difficult at best. Also, using our trouble ticket system allows us to track issues over longer periods of time should we need to refer back to an issue.

2. Need to talk with someone? Phone support is available by calling (519) 681-9541 (10am-5pm EST). You can also use the Trouble ticket system and ask for a call back with the reason so we can direct the appropriate person to call you back. This saves you the long distance as well.

Please note that telephone staff are First level support only. You will find that using our trouble ticket system will produce a fast reply and quicker resolution to the issue. There are situations that require phone support and we are happy to help customers over the phone. But that is usually only needed once the main issue has been described in a trouble ticket.

For Network Status/Events please visit our company blog.
  CONTROL PANEL MANUALS     OUR POLICIES
HSPHERE: Online Manual   Terms Of Service (TOS)  (Revised: 01/17/08)
HSPHERE: RESELLER PLAN MANUAL   Reseller Terms Of Service (RTOS) (Revised: 01/17/08)
Movie Tutorials For Common Tasks   Dedicated Terms Of Service (DTOS) (Revised: 03/11/08)
Miva Merchant 5 Manual   Dedicated IP Policy
    Billing Policy (Revised: 02/28/08)
  DEDICATED SERVERS   Dedicated Server Billing Policy (Revised: 03/12/08)
Dedicated Hsphere Admin Guide   Website Updating Policy (WUP) (Revised: 03/11/08)
Dedicated Flash Tutorials   Website Project Hiring Policies (TOSWD)
Download Evault Desktop Application
     
  POPULAR QUESTIONS    
What are Miditech's nameservers?   fileWhat is the path to sendmail?
Reseller FAQ   fileWhat is the path to web files?
I can receive mail but I can't send?   fileWhere can I get PHP path info?
How Do I Pay Miditech?   fileWhat is the path to Perl?
What are the Payment options?   fileHow do I change upload size for php?
fileFighting Email Spam - Lessen Your Spam.   file554 sorry,your envelope sender is in my badmailfrom list(#5.7.1)