|
This document answers the most important questions connected
with billing:
PLEASE NOTE: REFUNDS are only credits on your account. We do not offer refunds past the first thirty days of service.
How MIDITECH Does Accounting?
Online Invoice System
|
MIDITECH operates two accounting systems:
- OFFLINE ACCOUNTING: This is the official accounting and is always the correct Invoicing. This is also the invoicing you would use for tax purposes. Do NOT use the online billing for tax purposes as it does not always match up with the official accounting records of our company. You can request official invoices at anytime by contacting http://miditech.com/tt
- ONLINE BILLING: The online billing system is integrated within the Hsphere control panel. When we create an Invoice offline, we translate the same to the online billing system to keep it as accurate as possible. However, the online billing has some features that may not match up to our actual billing policy, although it does for the most part. The online billing tracks resources used, additional fees due etc. When a bill is created by the customer by using the control panel (for example, registering a domain, or adding a paid service), we create an invoice in the OFFLINE accounting system and charge you. Payments are made to both the online and offline accounting systems. In this way, the two systems are duplicates.
The problem is that executing some features of the online billing system, such as a start date change, plan change etc, may result in costs that our company may not actual charge customers for. This is due to the online billing software not matching our offline policies in some cases. In such cases, we may have to create "Fake Invoices" and "fake payments" to the online billing system to make sure it lines up with the correct balances and start dates of our official offline accounting system.
So the online billing system is a guideline to services paid. But always contact us if you need another copy of the official invoices from our offline accounting.
|
|
How Do I Create A Billing Profile?
A billing profile is a set of billing details such as
biling contact information and/or
billing info (first and last name, company, address, phone, e-mail, etc.)
It is required to collect payments and to contact
you on financial or related matters. You can have several
billing profiles and use them in turn, activating the one
you would like to be charged.
You can share one billing profile between your accounts,
if you have more than one. This means you can pay with one
card / receive bills at one address for all your accounts.
Settings are configured individually for each billing profile.
If you sign up as a trial user, no billing profile is created.
The system, however, keeps track of all your purchases and
includes them into your bills available in the
Billing Statement.
Important:
If a trial user happens to enter his valid credit card info,
he will be immediately charged according to
Billing Statement.
To create a billing profile:
1. Select Billing Profile in the Billing menu.
2. On the page you will be taken to, choose from the available
type of payment (please select PayPal or Cheque) for your new billing profile
in the Edit Billing Profile drop-down box and
click the Edit button next to it:
3. Fill in the forms you will be taken to
with your billing details and click the Add button
at the bottom of the page to create a new billing proflie.
- Edit Billing Profile: After the edit, the old data
will be preserved in an old billing profile.
- Receive the invoice by e-mail?: With this option
ON, you will receive invoices that will inform you of accruals,
charges and your current balance status.
- Change Billing Profile: If you activate an alternative
billing profile, the current one becomes deactivated.
- Delete Billing Profile: Permanently delete the
billing profile you don't need any more.
How do I pay ?
Miditech has a few payment options:
| 1. PAY BY PAYPAL or PAY BY CREDT CARD ONLINE VIA PAYPAL GATEWAY |
Miditech uses PayPal to accept credit card paymennts over the Internet. PayPal is one of the largest payment systems in the world and we never see your credit card information submitted via paypal. Also you do not have to be a paypal member to pay us using your credit card for transactions below $1000.00.
Create a billing profile
with a web based payment system if you haven't yet. A section
with the amount due appears at the bottom (scroll down) of the BILILNG PROFILE section in your host control panel.
Click submit query. You'll be redirected to the PayPal.com
web interface to make the payment.
You can either:
(a) Login and pay via your payla account (right side of page login) OR
(B) You can pay via a credit card without being a payPal member by using the link on the LEFT SIDE of the page.
- Submit the payment. If the money is successfully charged
to the credit card, the control panel receives a confirmation
and the payment gets registered.
- Miditech will credit your account, usually within 24 hours.
Since you pay outside the control panel, your credit card info won't be stored
in your billing profiles and billing info won't show in the control panel. This is a very secure method for customers as we do not even see your credit card information.
| 2. SETUP WITH MIDITECH FOR AUTOMATIC RENEWALS VIA VISA CREDIT CARD |
* This option is only available with VISA at this time.
We can accept automatic processing of any account balance appearing on your account via VISA Credit Card. To enable this, please contact us directly at 519-681-9541 (Mon-Fri 10AM-3PM EST) and we will add your Visa Card on file for automatic processing of your account when a balance becomes due.
-
Business Cheques / Personal Cheques / Money Orders: (MINIMUM 3 month billing term is required.) Please pay promptly: Overdue accounts are subject to our billing policy rules. Miditech charges a $35.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order or credit card after one NSF chargeback. We do not recommend this payment method as overdue accounts are automatically suspended after 10 days without receiving payment but we will accept your cheques/money orders. ATTENTION!: To pay by cheque or money order , please email us to notify that you are sending a cheque.
Cheques should be mailed payable in Canadian Funds to:
- MIDITECH.COM
3238 Meadowgate Blvd.
London ON N6M 0B7 Canada
-
Email money transfer via online banking (certapay.com) (available in Canada only) : Email your payment to http://miditech.com/tt. In a separate email, email your passcode. We will confirm once payment is received. PLEASE NOTE YOUR ACCOUNT ID or DOMAIN NAME!
Billing Period or Billing Month?
- Accounting for traffic, disk usage, MySQL and PGSQL quotas
is determined by a billing month.
Billing month equals the number of days in the billing period
divided by billing period duration in months.
Billing month determines how far in advance
recurrent fees for billing month resources are prepaid.
- Accounting for other resources is determined by billing period Its length can vary depending on your hosting plan.
Your hosting plan may be configured to allow you to switch between billing periods of different length, price and discount policies.
Based on this difference, resources are sometimes referred to
as monthly or billing period resources.
A new billing period/month opens:
- when your account is activated upon signup or moderation
- when the previous billing period closes
- when the previous billing month closes (valid only for billing month)
- when you change to billing period shorter than the time elapsed from the
begining of a current one
- when your start billing date is changed by admin.
When and What Fees Do I Pay?
In your hosting system you can be charged plan fees
for account services provided with your hosting plan and fees for custom jobs.
Plan fees, except for domain registration fee
are charged for resources acquired beyond free units.
You should distinguish between the following types of plan fees:
- Setup fee: single time fee charged at the moment a unit
of specific resource is acuried over free units.
= Setup price for this specific resource
- Recurrent fee for billing period resources:
service fee for resource maintenance during the whole billing period;
charged in advance the moment it is acquired and
since then at the beginning of each billing period.
= Monthly price for the resource x units over free
(for quotas)
x days left to the end of the billing period / billing period duration in days
- Recurrent fee for monthly resources:
fee for each GB of traffic or MB of disk space reserved over free units;
charged inprorated for the whole
billing month in advance
at the moment of purchase and since then at the beginning of each
billing month.
= Monthly price for a monthly resource
x units over the current resource limit /
billing period duration in months
- Usage fee:
fee for each excessive GB of traffic or MB of disk space consumed over the user reserved limit;
charged at the end of each billing month
= Extra price for a monthly resource
x units over the user reserved limit /
billing period duration in months
- Domain registration fee:
single time setup fee charged at the moment of domain registration / renewal with
a domain registrar from your account CP.
= Registration price for the term the domain is registered / renewed for
What Do I Pay For?
To see your plan's prices,
select Online Price in the Billing menu. The following table will appear
- Free: the minimum number of units you initially get for free.
- In Use: the number of units you are currently using
or have reserved when speaking of monthly resources and quotas.
- Max: the maximum number of units you can have.
- Setup: setup price for a unit of this specific resource,
used to calculate setup fee.
- Recurrent: recurrent price used to calculate recurrent fee.
- Usage (i.e. extra): usage price used to calculate usage fee.
- Refund Percentage:
defines how much of the recurrent charge you will be refunded.
Empty Fees fields mean that nothing is charged for
this resource. If all fields for a specific resource are empty,
this resource is completely free.
Refunds
PLEASE NOTE: REFUNDS are only credits on your account. We do not offer refunds past the first thirty days of service.
MIDITECH offers a refund only within the first 30 days of service. After 30 days there are no refunds, regardless of the billing term you signed up for. If you change a biling term, switch to a lower plan or anything that causes a refund in the online billing system, this amount will remain on your account as a credit. This credit will be applied to the next service charged by online billing. In this way, you do NOT lose the money you already prepaid for services. Automatic crediting of your account balance initiated by various
account activities is called refunding.
Refunds are listed in Billing Statements.
* The Full refund message in the account Billing Statement
implies that it isn't adjusted to the refund percentage
which is when you quit hosting during the Moneyback Period.
Refund Formulas
Only the latest recurrent fees are refunded.
Refund calculations for
billing period and monthly resources differ:
- Refunds for billing period resources
= ( recurrent fee charged over the current billing period x
days remaining to its closure x refund percentage ) / ( billing period duration in days x 100% )
- Refunds for monthly resources
= ( recurrent fee charged over the current billing month x refund percentage ) / 100%
* Refunds for monthly resources, unlike for billing period resources,
are never prorated to the days remaining till the billing month closure.
If recurrent price for resource has been changed, the refund will be calcuated
based on prices used to calcuate the latest recurrent fees prepaid.
Events that Trigger Refunds:
Refunds on Deleting Prepaid Billing Period Resources
Refunds on deleting prepaid billing period resources
are calculated by refund formulas.
Important:
- No refunds are issued for the removal of the resources acquired for free.
- No refunds are issued for prepaid resource that become free upon the removal
of the resource units acquired for free.
Example: You are using 2 dedicated IPs. As your account offers only one
dedicated IP for free, you pay for the extra one. Removing one of them you will be
refunded only if it is the IP that you prepaid for. If the removed IP was acquired
for free, no recurrent fees are returned for the prepaid IP that appears to be free now.
The system will treat this resource as free starting from the next billing period.
In such cases you are advised to remove the resouce
to get the refunds and then add it again as free.
Refunds on Changing Hosting Plan
If no billing period change is implied,
changing plans doesn't close the current billing period.
If recurrent fee calculated based on target plan prices and free units is higher than
refund for the resource unused on the source plan, you will be
charged the difference. Otherwise the account balance will be credited the difference.
Refunds on Changing Account's Billing Period
If there are more than one billing period,
you can switch between them.
| When
switching to a billing period |
| longer |
shorter |
| than the time elapsed
from the beginning of the current billing period, you are transferred to
a new billing period with the start date |
the same as of the one you are switching from.
For example, a 1 month billing period
starts on September 1. On September 15 you switch to a 2 month billing
period. You are then transferred to a 2 month billing period with the start
date of September 1 and closure date of October 31. |
of the day you are switching to a new billing period on.
For example, a 2 month billing period starts on
September 1. On October 5 you switch to a 1 month billing period. The current 2 month billing
period is interrupted, closed and a new billing period is opened
with the start date of October 5 and closure date of
November 5. |
|
Refunds for the interrupted billing period are calculated as described
in refund formulas and substracted from |
new recurrent fees
prorated to the time remaining to a new billing
billing period closure.
|
new recurrent fees for a new billing period.
|
If the resulting amount is:
-
negative, the account balance is credited the difference;
- positive, the difference is charged as additional recurrent fee.
|
Refunds on Reducing Quotas and Limits
Refunds for decreased:
- FTP/Mail Box/MS SQL DB Quota =
( Decreased MB of prepaid quota X Recurrent Price
they were bought at X days remaining to the billing period closure X
refund percentage ) / ( billing period duration in days
x 100% )
- PG/My SQL DB Quota, Summary Disk Usage or Traffic Limit =
( Decreased MB/GB of prepaid quota/traffic limit X Recurrent Price they were
bought at X refund percentage ) / 100%
How do I view my billing history?
To see your charges by billing profiles for one account,
select Billing Statement in the Billing menu.
A Billing Statement consists of consequent invoices:
Balance shows how much money you have on your balance.
A negative balance shows how much you owe for the services
used. This is usually appropriate for users who pay by check
and for credit card users whose credit cards failed to be
charged.
Credit restricts your ability to buy new resources
in case your credit card fails to be charged or you have run
out of your 'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing period.
This amount consists of accruals for all resources, including
the setup, recurrent and usage fee. However, it does not
include or depend on factual charges, nor is it related
to debits and credits to the account. For example, if you
were accrued $10 setup fee, the Amount will show $10.00,
even if your credit card has been immediately credited by
this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example
illustrated above, Opened means that the billing
period has not finished.
A new bill is created for every new payment interval The
initial setup fee is put in a separate bill.
To view details of any bill in the invoice, click its Description
in the first column. The picture below illustrates details of the initial setup bill:
Total shows the amount due for factual services offered.
It does not include most of the items highlighted by yellow,
such as items that were immediately charged off the credit
card, credits or debits to the account balance by the administrator,
etc.
*To get a printable version of your bill, click the Printer
icon in the bill header which will open it in a separate window
suitable for immediate printout (version 2.08 and higher).
How Do I View My Overall Charges?
To view charges for all your accounts,
select Online Sum invoice in the Billing menu
then select the billing profile. If you are just starting with your account,
you will see something like this:
Select the profile from the box and press the Get Invoice button.
The Online Summary Invoice page will display your bills for all accounts.
How Can I Get My Money Back?
If you quit hosting during the 30 day Moneyback Period,
you are refunded all recurrent charges that are neither adjusted to refund percentage
nor prorated to the days remaining to the billing period closure.
If you quit hosting after the MoneybackPeriod, there are no refunds issued.
To claim the money back, please contact us.
|
