MIDITECH WEB HOSTING AND DESIGN ACCOUNT SERVICES SUPPORT

MIDITECH DEDICATED SERVER BILLING POLICY
Last updated March 12, 2008

By using a managed dedicated server service of Miditech hosting you agree to the billing policy below as part of the Terms and Conditions Of Service. This billing policy may be changed at anytime without notice and it is the responsibility of the customer to view this policy periodically.

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CURRENCY:

Miditech charges in Canadian Currency.

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PREPAID ACCOUNTING:

All servers are set up on a PRE-PAY basis. Setup fees and major account modifciation requests performed are non-refundable. All pricing is guaranteed ONLY for the term of pre-payment. Miditech reserves the right to change prices at any time, with 30 days notice to the customer. Any account not brought current within 7 days of invoice creation in any way is subject to suspension. If a customer does not receive an email notice it is the customers responsibility to contact us either by using our support form or by phone. There are times where customer's email account may be using a spam filter or when email problems prevent customers from receiving their email invoice. when you signup, you will be given a date on which your account will become due at each term. Please contact us if you did not recive the invoice as we may have no way of knowing you received it, or not. Failure to pay on time, even if you did not recive an email notice will not extend the 7 day period within which you must pay to avoid account suspension or deletion.

This is managed hosting and the servers are not purchased by you. Instead we obtain the servers and hardware and manage your server (s) for you.

Accounts must be paid in full or risk disconnection of servers and services.

The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Miditech at our helpdesk to request for termination of services. Miditech may impose a debt service charge equal to 1.5% of the remaining balance owing until paid in full.

Accounts that are suspended due to an overdue balance, are subject to third party debt collection. A file is also opened with the respective credit bureau regarding non-paying accounts.

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PAYMENT METHODS:

Miditech offers the following payment options for managed dedicated servers:

PayPal (Visa/ Mastercard / Amex / Bank Debit): You DO NOT have to be a paypal member to pay us with a credit card via Paypal gateway for trajnsactions less then $1000.00. We highly recommend becoming a paypal member and that you make your account with paypal eligible for the merchant protection plan. Paypal is the preferred method of payment with Miditech.

Email money transfer via online banking (certapay.com) (available in Canada only) : Email your payment to billinghelp@miditech.com. In a separate email, email your passcode. We will confirm once payment is received. PLEASE NOTE YOUR ACCOUNT ID or DOMAIN NAME!

Business Cheques / Personal Cheques / Money Orders: Post dated cheques are accepted. Please pay promptly: Overdue accounts are subject to our billing policy rules. Miditech charges a $50.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order or credit card after only one NSF chargeback. We do not recommend this payment method as overdue accounts are automatically suspended after 7 days without receiving payment but we will accept your cheques/money orders. ATTENTION!: To pay by cheque or money order , please email us to notify that you are sending a cheque.

Post Dated Cheques should be dated the first of the month and mailed payable in Canadian Funds to:

MIDITECH.COM
3238 Meadowgate Blvd.
London ON N6M 0B7 Canada

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UPDATING BILLING INFORMATION:

It is the customer’s responsibility to:

Miditech will prvide you with an account login username and password to our online billing system. Keep the “Billing Profile” and “Contact Info” within your host control panel up to date. Our online billing system will email the email address found within the Billing Profile that you have within your control panel. If your email address has changed, please be sure to update this within your host control panel to avoid website downtime should you not receive your billing statements via email. We also suggest adding "miditech.com" to your spam filter white list.
Add funds to your account(s) prior to, or on the due date.
Keep your control panel login user name and password secure.

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BILLING CYCLES (TERMS):

Miditech offers Five Billing Terms for managed dedicated servers:
1. Monthly
2. Quarterly ( every 3 months)
3. Semi-annually (every 6 months)
4. Annually ( every 12 months)
5. 24 Months

Longer billing terms MAY have discounted rates in some circumstances.

The Billing Cycle begins on the Billing System Plan Activation Date, that is the date you fill out the order form. You can change your billing term at anytime by contacting our billing help desk .

For dedicated server services there are no refunds.

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INVOICES:

Miditech's OFFLINE ACCOUNTING is the official accounting of Miditech and is always the correct Invoicing. This is also the invoicing you would use for tax purposes. Do NOT use the online billing system statements for tax purposes as it does not always match up with the official accounting records of our company (although the balances do).

Miditech's ONLINE BILLING system is integrated within the Hsphere control panel. It tracks any services the customer added to their accounts since signup, any overgaes or over the limit fees charged, plan switch transactions and other related products and services. When we create an Invoice offline, we translate the same to the online billing system to keep it as accurate as possible. However, the online billing has some features that may not match up to our actual billing policy, although it does for the most part. The online billing tracks resources used, additional fees due etc. When a bill is created by the customer by using the control panel (for example, adding a MS SQL Database, or adding a paid service), we create an invoice in the OFFLINE accounting system and charge you. Payments made are credited to both the online and offline accounting systems.

There are some circumstances where the online billing software does not matching our offline policies. In such cases, we may have to create "Fake Invoices" and "fake payments" to the online billing system to make sure it lines up with the correct balances and start dates of our official offline accounting system.

So the online billing system is a good guideline to services that become due and services that have been paid. But always contact us if you need another copy of the official invoices from our off line accounting. We can email these official off line invoices to you at your request. Contact Billing for details.

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ACCOUNT STATEMENTS:

Miditech does not mail paper invoices or statements.

Invoices will be emailed to the email address found within the your host control panel in the "Billing Profile" section. Miditech can email your Official Invoices, in PDF format, at anytime by emailing our billing desk.

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RENEWAL DATE & ONLINE STATEMENTS:

The renewal date shown within your host control panel is found by going to the “Billing” menu, and clicking on the “Billing Statements” link. From there you can view your account renewal date, statements, credits, or any outstanding balance owing. Because our billing system is based on prepaying, a negative balance is a balance owing. A positive balance is a credit on your account that can be used for future purchases or renewals.

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BILLING NOTIFICATIONS:

There are several AUTOMATED Billing email notification message types we send to customers:

ORDER CONFIRMATIONS: This is a bill charged to your account. It can be a renewal, additional services added, an overgae charge, etc. If your account had a positive account balance (that isa prepaid ampount/credit), online billing will first deduct the amount charged from your existing credit. An order confirmation can have a positive balance (credit on your account), a zero balance (an amount paid), or a negative balance (an amount owing within 10 days)

ACCOUNT BALANCE OWING NOTICES: This is a warning message that your account has a balance owing. If you receive an email such as this, please pay your account promptly to avoid any disruption in service, account suspension/reactivation fees, or even account deletion.

ACCOUNT SUSPENSION WARNINGS: This is usually the kast message we send out prior to your accout being suspended.

ACCOUNT SUSPENSION NOTICE: A customer will receive this email notice once their account has been suspended. Please note that there is a $19.95 reactivation fee to unsuspend an account an dthat this fee oplus the balance owing is due in full before we will reactivate a suspended account.

WARNING (Approaching resource limit): We have our system set to automatically email customers should any of their set resource limits are approching 80% of the limit. This is espacilaly important regarding bandwidth or disk space overages, as they can be costly. Contact Billing for help in reducing your costs BEFORE your exceed your plan limit resources to save money.

COMODO SSL RENEWAL WARNING: If you purchase a Comodo Digital Security Certificate via the control panel, this notification means your Cert is expiring soon. Contact Billing to have it renewed.

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EXCEEDING RESOURCE LIMITS:

If Customer exceeds the feature, storage or resources limits defined by his or her chosen server plan , he or she will be charged for the extra usage.

Some additional resources have two prices:

1. PRE BUY PRICE: Pre buying a resource BEFORE you exceed your plan limit.

2. OVERAGE or OVER LIMIT PRICE: This is the price of the amount of resource that exceeds your plan's included resource limits and has a higher cost that a pre-bought resource. In fact, this is sometimes double the cost.

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CREDIT CARD DISPUTES & CHARGE BACKS:

Miditech has a zero tolerance policy for charge backs. If you feel MIDITECH has over charged you please contact our billing desk immediately and we will investigate the issue. If we are at fault, we will remedy the problem and make things right for you. Please give us a chance to remedy a billing issue you may be having before issuing a charge back with your credit card company.

Any customer who disputes a credit card payment is subject to immediate account termination at Miditech's discretion. All website files, emails etc. will be immediately deleted from our server network WITHOUT notice.

As per our Terms and Conditions of Service, Miditech reserves the right to change the fee charged for any Miditech service at anytime, with 30 days notice.

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CANCELLATIONS:

Miditech reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Miditech if Miditech institutes it's right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)

Due to security concerns, all account cancellations must be done via our helpdesk. Phone requests, and email requests will not constitute acceptance of any cancellation.

Liability and Obligations on Cancellation

If the Agreement expires or is cancelled for any reason, Miditech is not liable to you because of the expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the termination or expiration.

If you terminate this Agreement, Miditech will not relieve you of any obligations to pay fees and costs accrued before the termination date or any other amounts you owe to Miditech under this Agreement.

Cancellations are based on a fifteen (15) day notification period. We require a fifteen (15) day notice of cancellation. All fees due within that fifteen (15) business day period will be processed unless specifically noted by a Miditech representative via our helpdesk. All cancellations must be made with the following points in mind:

1. By submitting a cancellation request, you expressly agree that Miditech is not liable to you because of the expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the account cancellation.

2. If your cancellation request also includes a request for a credit to your account, you must send all documentation of the respective outage report to us within the afore mentioned five day period. Failure to provide full documentation of; 1: The affected domain, 2:the date of the outage, and 3: the length of the outage, will render your credit request null and void.

3. By not responding to this cancellation request ticket within fifteen days, you are expressly requesting that Miditech remove all data pertaining to your account, from our servers. Miditech will update your cancellation ticket seven (7), four (4), and one (1) day(s) before your cancellation takes effect.

4. If this cancellation request has been inputted, and your account is currently in an overdue state, this cancellation does not remove your responsibility to settle all amounts owed to Miditech. Miditech will not relieve you of any obligations to pay fees and costs accrued before the termination date or any other amounts you owe to Miditech under this Agreement. Unpaid accounts are purchased by a contracted agency, namely "Contact Resource Services Inc." Failure to remit all outstanding balances to Miditech will also affect your credit rating.

When canceling a plan you must follow these steps:

STEP 1: Backup ALL files and Emails!

STEP 2: Email us at the billing desk and include the following information:

- Company Name
- Contact First and Last Name
- Mailing Address
- City
- Province/State
- Postal Code
- Phone Number
- account username
- account password

ALL of the above MUST be identical to the contact information found within the account's control panel or we will ignore and reject the request for cancellation.

STEP 3: Wait for confirmation email. Your account WILL NOT be cancelled UNTIL you receive and reply to the confirmation email from Miditech.com.

STEP 4: Reply to the confirmation email that Miditech emails the account holder. Your account will then be deemed as cancelled and Miditech will immediately, or shortly thereafter, delete the account and all files and emails from our service.

This cancellation procedure is for the protection of our customers and to ensure it is the account holder requesting the cancellation.