1. Use our Trouble ticket system. Due to the nature of support requests, this is the best method of gaining support. Trying to spell out large urls on the phone an ddescribe an issue that is of a technical nature is difficult at best. Also, using our trouble ticket system allows us to track issues over longer periods of time should we need to refer back to an issue.

2. Need to talk with someone? Phone support is available by calling 1.866.528.7800 ext 240 (10am-5pm EST). You can also use the Trouble ticket system and ask for a call back with the reason so we can direct the appropriate person to call you back. This saves you the long distance as well.

Please note that telephone staff are First level support only. You will find that using our trouble ticket system will produce a fast reply and quicker resolution to the issue. There are situations that require phone support and we are happy to help customers over the phone. But that is usually only needed once the main issue has been described in a trouble ticket.